Merits of a Telephone System.
A Telephone system involves the connection and use of several phones which is done in an interconnected manner. Through the interconnection, a business is able to enjoy some of the features of the telephone system like call handling, call transferring and call accounting. The telephone system interconnection is mainly done in homes and small businesses are also big users of the system. Large companies and business entities mainly use the private branch system.
A central control office is used to control the features of the telephone system like the call handling and metering. Interconnected phones from different and several stations are controlled by the control office. Telephone systems are classified into three main categories and they include the key telephone systems, the private branch exchanges and the hybrid systems which are larger than the key telephone systems and the pabx systems.
An operator is not necessarily required for a key telephone system unlike the private branch exchange. The responsibility of the operator is to create a connection between the telephone systems in different stations. The central office systems also share the line of connection with the private branch exchange but the private branch exchange may compete with the central office system in features and the capacity. The connection of the telephone system are controlled by line buttons. Pabx system installation is also very satisfactory in meetings a business’s communication need.
Small businesses and home enjoy several benefits related to the use of the telephone system. In a business, the telephone system brings unity and the employees are able to work in one voice and the information they give is from the whole group. The business is able to run smoothly through the unity of the workers. Expenses like the telephone costs are greatly reduced through the use of the telephone system because phones are used jointly and hence there is less wastefulness. Workers who make unnecessary calls can be easily noted because there is expected number of calls and calling periods.
This telephone system allows expansion because as the business is growing, the system can be as well upgraded. Increase in the number of employees as the business is increasing in size can be easily met through the telephone system. The cost of installing a pabx system is affordable. New features can be integrated by the use of the telephone system. Having a telephone system it is easier to scale activities and the operations of the company. There is knowledge in using the telephone systems and the workers and the management is able to understand upcoming meetings and client appointments. Problem solving is easier because employees are able to share ideas and also enhance customer care.